Ericsson T39 Email Access over AT&T Wireless

Use the email client in your T39 to access email at your dial-up ISP
Also applies to Ericsson phones that are similar (e.g., T68)
Requires AT&T Wireless Data Connect (GSM Data) or ISP.Cingular (GPRS)

Copyright 2002 John Navas, All Rights Reserved.
Permission is granted to copy for private non-commercial use only.

Posted as <http://attwireless.navasgroup.com/email_csd.htm>. 

NOTE: This information was compiled by the author and is provided as a public service. The author has no connection to AT&T Wireless or Ericsson except as a customer. The author is not responsible for any errors or omissions, or for any consequential problems that might result. USE AT YOUR OWN RISK.

Contents

• Getting Started
• Important Notes
• Troubleshooting
• Sending Email By SMS

See also:

• "Device and Software Settings Wireless Internet, Wireless Internet Express, & Data Connect (WAP and ISP)"
  (requires free enrollment at the Cingular Developer Portal)
• AT&T Wireless Internet and Data Connect with unlocked Ericsson T39
• AT&T Wireless Internet Express (GPRS) with unlocked Ericsson T39
• Sony Ericsson WAP Gateway from AT&T Wireless
• FAQ: AT&T Wireless GPRS/data/email (GSM) options (as of 6-02) explained
• Power Unlocked Phone Setup for AT&T Wireless GSM Data/GPRS
• Newsgroup: alt.cellular.cingular

Email comments and suggestions to John Navas.

Getting Started

• First setup a Data Account:
   
  • Data Connect (AT&T Wireless ISP)
         or
  • Data Connect (dial-up ISP)
         or
  • ISP.Cingular (GPRS)
     
• Then setup at least one account in the phone for your Email at your dial-up ISP:
   
  • MENU: Messages Options E-mail Edit account Add new?
  • Account name: [enter descriptive name; e.g., "My Mail"]
  • Connect using: [select Data Account you created above; e.g., "My ISP"]
  • POP3 server: [enter ISP server name for receiving mail; e.g., "pop.example.com"]
  • POP3 port: 110 [set by default; should normally not be changed]
  • Mailbox: [enter email user id assigned by your ISP, often but not always the same as your dial-up user id]
  • Password: [carefully enter password for your email user id, often but not always the same as your dial-up password]
  • SMTP server: [enter ISP server name for sending mail; e.g., "mail.example.com"]
  • SMTP port: 25 [set by default; should normally not be changed]
  • Email address: [enter your own email address; e.g., "userid@example.com"]
  • From name: [enter your name; e.g., "John Doe"]
  • Signature: [select "No signature" unless you have entered a "business card"]
  • Copy outgoing: [select On or Off]
    Handy for automatically sending copies of your outgoing email to a fixed address. If you select On, you will be prompted:
    • Copy outg. to: [enter copy-to email address; e.g., "myotherid@example.com"]
  • Check interval: [select Off unless you want your phone to periodically check for new email automatically]
  • Press and hold to return to main screen
      
• If you setup more than one email account, select the account to use:
   
  • MENU: Messages Options E-mail Set account
  • Select account, and press
  • Press and hold to return to main screen

Important Notes

1. As a security measure, some ISPs will only allow you to retrieve (POP3) email from their own dial-ups, not from other Internet connections.
2. As an anti-spam measure, many ISPs will only allow you to send (SMTP) email from their own dial-ups, not from other Internet connections.
3. Older versions of T39 firmware have a bug that prevents sending email unless there is at least one message waiting to be retrieved. If your firmware has this bug, and your mailbox is empty, the workaround is to send yourself a dummy email by SMS.
4. The phone normally resolves the POP3 and SMTP server names to actual IP (Internet) addresses using DNS server(s) that are usually assigned automatically by the ISP when a connection is made. If this is failing, you can try actual IP addresses (which look like "nnn.nnn.nnn.nnn" where n's are numeric digits) instead of POP3 and SMTP server names.

Troubleshooting

The leftmost column is the normal sequence of screens when the T39 is sending and receiving email. Screens on paths leading to the right are displayed when something goes wrong. Boxes attached by dashes explain the probable cause of the problem. In the case of "Bad POP3 or SMTP server address", see Note 4 above. Note that "Calling" does not apply to GPRS.

Sending Email By SMS

Depending on your area, the phone number of the AT&T Wireless SMS-to-Email gateway is either:

• 111 (e.g., North Carolina)
• 121 (e.g., San Francisco Bay Area)

See what works, or check with AT&T Wireless for the correct number in your area.

The From address in email sent through the Email Gateway will just be your cellular phone number, so you may want to put your name in the body of the message.

To use the AT&T Wireless Email Gateway, you have two basic choices:

1. Configure your phone to use the Email Gateway automatically
    
   • MENU: Messages Options SMS
   • E-mail gateways
   • If the gateway is not configured (correctly) for your area:
     • Add new?
     • Number: [enter correct gateway number for your area (as described above)]
   • Message type
     • Set on send
       • Set on send: On (see Note below)
       • Press and hold to return to main screen

   Note: With the Set on send turned On (as configured above), the phone will give you a choice when sending an SMS message:
    

   • If you choose Text, you will be prompted for the destination phone Number.
   • If you choose E-Mail, you will be prompted for the destination email Address (which you can reference in your addressbook with the left arrow key), and the phone will then automatically format the message correctly and sent it to the Email Gateway.
      
2. Send the message manually to the Email Gateway
    
   • Put the destination email address at the beginning of the "Text:" field, followed by a space, followed by the actual text of the message; e.g.,
     
          userid@example.com This is a test message.
      
   • For "Number:" enter the correct Email Gateway number for your area (as described above).

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